Shipping

AT TIME OF PURCHASE/CHECKOUT YOU ARE AGREEING TO OUR TERMS OF SERVICE AND ALL POLICIES STATED ON OUR SITE AND THIS PAGE.

• AE Collects is not liable for Stolen/Misplaced/Lost in Transit orders that have been marked as delivered.
• Small Tears, Scuffs and separations at the seams of factory sealed product shrink wrap, and minor defects in packaging material not caused by external forces or factors is completely normal and will not be grounds for compensation. All our products are sourced from official USA Distributors and we are in excellent standing with the parent companies of all Trading Card Games we carry.
• If an order is shipped to a 3rd party company, freight forwarder or similar, AE Collects assumes no responsibility for any damages or issues that may arise from their services.
• AE Collects is not responsible for any customs, duties or other taxes incurred during transportation, nor are we responsible if a parcel is opened for inspection at customs/border services. This will not qualify an order for compensation as this is out of our control and not a decision of ours.
• AE Collects is not responsible for customers entering incorrect/incomplete addresses. Should an item not be properly delivered due to an incomplete/incorrect address provided to us - we assume no responsibility for the loss incurred.

1. WHEN WILL MY ORDER SHIP?

Most orders are being processed and shipped in 0 to 3 business days after your order is made. We are always doing our best to make sure your order is sent as quickly as possible! For this reason we may ship an order faster than we are able to accommodate order adjustment requests (See Point 2 below)

2. ORDER ADJUSTMENTS 

Due to our efforts to get customers their orders as quickly as possible, we may be unable to respond to and process order modification requests before the orders get shipped out.

Changes to existing orders can be made by contacting our shipping department at [email protected].

Address changes must be made by a staff member. Changing the information on your account will not change the order details on our end. You must email or call us if you need to update this information.

Please try to give as much advance notice as possible if you are moving or changing addresses and have outstanding orders with us.

3. WHERE DO WE DELIVER?

Currently we ship anywhere within the United States of America.

4. SHIPPING RATES FOR THE UNITED STATES OF AMERICA

We offer flat rate $15 expedited shipping on normal orders being delivered to addresses in most continental states. Orders over $200 in these states will be eligible for free shipping. Please use code FREESHIP to get free shipping on your order over $200.

5. SALES TAX

All orders are taxed according to your State.

6. DAMAGED ITEMS

In the unfortunate event that you receive any damaged items in your parcel, please contact us at [email protected] with your order number and a description of the problem. Please also provide a photo of the problem if possible.

If the parcel you receive is damaged please document that as well so that we can be reimbursed by the carrier. We will gladly exchange, return or discount any damaged items. Superficial scuffing/tearing/damage on Trading Card Game or Sports Card Sealed Product that has no impact on the internal contents will not qualify as such and will be reviewed on a case-by-case basis for approval.

7. PRODUCT AVAILABILITY

All orders are subject to product availability. If an item is not in stock/over sold when your order is placed, we will attempt to contact you and remove the item from your order. If this brings your order total below the minimum free shipping threshold we will still ship the rest of your order free of charge.